We hope you love your Knot My Thing purchase. However, we understand that sometimes things don’t work out.

Standard Items:

• Return Period: You may return standard items within 14 days of receipt.

• Condition: Items must be returned in their original condition, unused, and in their original packaging.

• Return Postage: Return postage costs are the customer's responsibility.

• Refund Processing: Once we receive the returned item, we will inspect it and process your refund. Please allow up to 7 business days for the refund to be processed.

Made-to-Order and Commissioned Items:

Please note that due to the bespoke nature of our made-to-order and commissioned items, we cannot offer refunds for these items.

If you have any questions or concerns about our refund policy, please contact us

Shipping Information

At Knot My Thing, we strive to provide efficient and reliable shipping services.

Local Delivery and Collection:

• Local Delivery: For customers in the Sidlesham and Chichester areas, we offer local delivery. Please contact us to arrange a suitable delivery time.
• Local Collection: You are welcome to collect your order directly from our workshop in Sidlesham.

Standard Shipping:

• Shipping Costs: Shipping costs are calculated based on the total value of your order and the delivery destination (UK or International).
• Shipping Times:
  • UK: Standard shipping within the UK typically takes 2-5 business days.
  • International: International shipping times vary depending on the destination country. Please allow 7-14 business days for delivery.
• Shipping Carrier: We use a reliable courier service to ship your order.
• Tracking: You will receive a tracking number once your order has been shipped. You can use this tracking number to monitor the progress of your 1 delivery